Returns & Exchanges

At ROKA, we stand behind our high-performance gear; if you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label and packing slip, which will be sent directly to your email.

3

Package Your Gear

Place the items in their original packaging, ensuring all tags are attached, and securely tape the prepaid label to the outside of the box.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once the gear passes inspection.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing